Nope, not in software, but I am and have been an operations director for a number of CPG companies. I would consider Wiim one, no? Customer service is key to success, and if my company was brought an issue from a retailer or customer and we just remained silent throughout solving it, with no...
Still haven’t heard anything…It’s like being in a restaurant where the waiter forgot to put your order in, and instead of communicating doesn’t come back to the table for 45 min 😅
It’s 100% a WiiM issue. I’ve always had my TV connected to an external DAC without this issue. Both to a Minidsp 2x4 HD and to a Schiit Modi. Neither ever had static issues.
I’ve tried multiple different optical cords, including a glass based one. As well as multiple playback quality settings...
I personally don’t want to return it. It would just be nice to be acknowledged 😅
I am personally using for streaming apps from my TV and not terrestrial, as I’d assume would be the majority of use cases.
Wouldn’t expect it to be fixed in a day….There’s just 0 acknowledgement of my submitted ticket after almost a week.
Are using the optical input to pass through TV sound?
I have the same issue with the Pro. Happens every few minutes. Definitely the input, as I have no issue with the optical when streaming. If I open the app while it makes the noise it usually goes away….Contacted support twice now. Still haven’t had a reply.
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