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Hi Fralle, Our team is actively addressing this issue. I'll keep you and the community posted when there is a fix available. Please give us a couple of weeks for the fix. Our apologies for the inconvenience caused.

Please restart your router if it happens again. Also, please send us a ticket from the App so we can troubleshoot it further. Thank you!

Hi Team, The DAC in this upcoming model surpasses the one currently in the Pro Plus. Additionally, it supports Wi-Fi 6E and Bluetooth LE audio/BT 5.3. Unfortunately, I'm only permitted to disclose this amount of information at this time. My apologies for any inconvenience.

Hi Wiimer, Team Thank you all for your thorough testing and the valuable insights you've provided - it's incredibly helpful. We're taking immediate action to address these issues. In addition, I'm excited to announce that our team is working on a new feature. Soon, you'll be able to configure...

Hi Mr Ee, Thanks for your feedback. We will soon provide additional lifestyle images of the WiiM Ultra along with the product photographs. Please stay tuned!

Hi Team, The USB port on this device supports dual functionality: it can be used for USB storage as an input or as a USB audio output. For simultaneous use of both functions, you can connect a USB hub.

Hi Brifast, Please submit a ticket using the WiiM Home App. We'll check it immediately. Thank you!

Hi odyniec, Thank you for your suggestion. I will discuss it with our product team and we will aim to add the support promptly.

Hi dimezis, To expedite the resolution of your issue, please submit a ticket through the WiiM Home App. We'll address it as quickly as possible. Thank you!

Our RC works in 10-band now. We'll release the 10-band PEQ when we release RC feature. Please stay tuned!

Hi jojolino, If the volume setting on your device exceeds 50%, it will automatically adjust to 50% upon startup. Could you please verify if this is the case with your device? Thank you! Additionally, we are working on a feature that will allow you to set a default volume level other than 50%...

Hi Steve, Well noted. We'll get 8 or more bands on the Mini shortly. Please stay tuned!

Could you please provide your ticket number? This will enable us to promptly follow up on your issue.

I apologize for the inconvenience. Could you please send a ticket via the WiiM Home App? This will allow us to gather diagnostic information from your device and address the issue promptly.

Please attempt to unplug the WiiM Pro Plus and then plug it back in. If the issue persists, kindly submit a ticket through the WiiM Home App, and we will work swiftly to resolve it for you.

Hi servit00, Thank you for your quick reply and the example provided. In your scenario, between afternoon and evening sessions, do you power off the amplifier and then turn it back on? If that's the case, the default volume setting at device start-up would be applicable. However, if the...

Hi Team, Can the volume level you last set become the default for future sessions? For instance, if you have two different volume levels, which should the system default to, especially in scenarios where you listen, pause, and then resume? We can configure each input to start at a default...

Activating 'Per-Source Volume Control' allows the system to remember the last volume level for each input. For example, changing the volume for a network source won’t affect the volume settings for Line In. If you encounter any issues with this feature, please describe your use case in detail...

The per-source volume control feature is now available. To activate it, go to 'Device Setting' > 'Audio Input' and toggle on 'Per-Source Volume Control'. You can then adjust the volume levels for each source input as required.

Hi wiimer, Consider adjusting the Q value of your LS/HS to a smaller figure, like 0.25, instead of 5. A Q value of 5 doesn't produce the typical low shelf or high shelf effect needed to boost or cut your low (low shelf) or high frequencies (high shelf). Refer to the figure below for a clearer...