WiiM Ultra + Vibelink dropouts

[d00]

Hello!

Has anyone encountered the problem of sound disappearing on Vibelink? I am writing about Vibelink because I used Fosi V3 mono, later Yamaha A-S701 and there was no such problem. My problem is that the sound jams for about a second from time to time. The sound just fades - dropout. Sometimes it will play 3 songs without a problem, and sometimes during one song it drops 3-5 times. It's strange and difficult to grasp.

I tried on COAX and on RCA. Here and here it occurs. Is it a problem with electricity? With a power strip? I noticed that when Ultra and Vibelink lie on each other and I touch the housing, it slightly kicks the current. As if there was no grounding.

I reset the Ultra to factory settings, tried other cables, disconnected from Wi-Fi, reset the router and it still happens. I started to recognise it after connecting Vibelink. I have not noticed such a problem with other amplifiers before.

 

[d00]

It seems that when connected with an optical cable instead of a coax, there is no such problem... why can this happen? The fault of the cable?

 

[herrewa]

It seems that when connected with an optical cable instead of a coax, there is no such problem... why can this happen? The fault of the cable?

I heard this too when connected with coax ...

 

[QuarryHunslet]

I have not noticed this issue when connected via the RCA, or the COAX inputs.

 

[d00]

I wonder if it's a problem with Vibelink or Ultra. Probably Vibelink if Ultra worked normally with another amplifier.

 

[artishard116]

Also get constant dropouts from just an ultra when outputting over coax, especially when listening via the HDMI input though also during normal wifi streaming. Had to switch to analog outs which fixed it.

 

[harkpabst]

Did you both use a proper 75 Ω coax cable?

 

[Mr Ee]

Also get constant dropouts from just an ultra when outputting over coax, especially when listening via the HDMI input though also during normal wifi streaming. Had to switch to analog outs which fixed it.

The only time I had coax dropouts was when one end of the cable had come a bit loose.
But I imagine you probably fiddled with the connections while investigating.

 

[artishard116]

Did you both use a proper 75 Ω coax cable?

Yes.

 

[d00]

@WiiM Support Do you know anything about this issue?

 

[Burnside]

@WiiM Support Do you know anything about this issue?

The best way of contacting WiiM support and letting them know about an issue is to use the more/feedback section in the WiiM home app as this also sends them your device logs to aid diagnosis. This forum is primarily for user discussion and support.

 

[R.P.3]

I have the same problem.

 

[harkpabst]

I have the same problem.

As mentioned in the post above yours, it's best to send feedback to WiiM from the WiiM Home app on your phone. Tab "More" => "Feedback".

You can describe your issue, add screenshots and your device logs will be sent along automatically. So, if there is anything technical to be found, WiiM engineers will be able to analyse it.

If you are looking for hints from the community here, it's best to describe your personal setup and boundary conditions in more detail. Rarely is "the same problem" really exactly the same. As you can tell from what's been posted in this thread, this is not a typical issue. Do you have any particular reason to not use the optical connection?