Unboxed my WIIM MINI yesterday to have this exact issue, and was amazed to see the response, ans corrective action time. Incredible!
Now my maybe related issue.
Couldn’t sign into Tidal in the WIIM app, but I was able to configure my WIIM, and successfully play the test audio for 24b 192Khz.
The WIIM MINI showed up in tidal as a Tidal connect option. When I chose it as an output, Tidal did all kinds of funky things. Track would not play, audio ‘resolution’/‘bit rate’ never appeared, and when trying to select a different track the album art is frozen on the first track attempted to play.
Also strange, “360RA connect” (I believe this is chrome cast) for my Sony str-az5000es no longer works. Has worked for 3 weeks without issue, and no longer works. No idea if this is related, a cross talk issue, bad luck, or a combination.
After the fast action of the support team on the Tidal login issue, I was able to connect to Tidal inside the WIIM app, and it functions flawlessly. But, I am still unable to use Tidal connect from inside the Tidal app, same issue.
IPhone 13 IOS 17.3.1
Tidal 2.105.1
WIIM MINI Updated, not home ATM.