Deleting a device from the wiim app

[Bonky]

I have both the Mini and Pro versions. My original Wiim Mini was returned after a week as I assumed it was faulty, however, the name and model number still come up on the app with the 'unable to connect/let's fix it...' message.

Surely there must be an easy option to 'forget this device' from the app...or am I missing something...?

Thanks.

 

[Achim1811]

Here I had the same situation. "Let's fix it" and then "forget this device" worked. What I have noticed was that I have to "forget" it in both apps I use separately, so in the iOS and in the Android app.

 

[Bonky]

Thanks for the prompt reply - but I still can't delete it.
1. I press on Wiim Mini E636/Let's fix it icon (the device I no longer have).
2. It then takes me to a page re my BT router (a BT Smart hub), which I've already fixed.
3. I press 'Done' and it takes me back to 1 (above)

 

[Achim1811]

Strange. There is no bottom line "forget this device" on the first screen after "fix it"?

Edit: I have only had Pros, but it must be the same with the Mini.

 

[Bonky]

"Strange. There is no bottom line "forget this device" on the first screen after "fix it"?"

That's right - nothing...!

 

[Achim1811]

Try to get an answer from the @WiiM Support or send a ticket via the feedback section of the WiiM app. I have no more ideas, sorry.

 

[Achim1811]

I am a little irritated what "BT router" stands for. Is it bluetooth? And is the WiiM connected to the internet?

 

[Bonky]

The Wiim Pro is connected to the internet via ethernet, the mini by wireless. The router is a British Telecom SmartHub (hence BT and not Bluetooth (bt)).

Thanks.

 

[Achim1811]

Then I have really no idea, good luck.

 

[Wiimer]

Have you tried clearing cache, deleting data, or uninstalling WiiM apps?

 

[Bonky]

Cache cleared -yes, but not the other two options.

Thanks

 

[Stessull]

I've had the same issue for the last 6 months with an Audio Pro speaker ( that uses Linkplay technology) ) . It died during a failed firmware update and had to be retired to the skip. It doesn't matter how many times I click forget this device it keeps reappearing........very frustrating!