JimtheSound
Member
Thanks for everybodys efforts. I am using a Moto e6s. Which WiiM app should I be I using?
Setting Presets with Spotify'
- Thread starter JimtheSound
- Start date
Brantome
Moderator
The WiiM Home app. If you already have it installed, uninstall and re install it. That fixed it for me on my Moto Edge 30 Fusion.
JimtheSound
Member
Hi all. I am sorry but a situation developed here at home and I had to leave the thread. I have followed the suggestion of reloading the app and it has worked on my wife's phone (moto e20) but try as I might it will not happen on mine (moto e6s). I have just raised a ticket (494298) to WiiM and I must wait to see what happens. How many versions of the App are there? On Google play there seems to be 5. Thank you everybody who has helped in this matter. Regards.
JimtheSound
Member
Thank you Wiimer. You must let me know how you produce these screenshots. Regards.
Do you find a button for "Screenshot" in the toggle panel?
Let's find out about your phone. Give me some time.
Take a screenshot - moto e6s| Motorola Support ROE
Visit the customer support page to view user guides, FAQs, bluetooth pairing, software downloads, drivers, tutorials and to get repair and contact us information.[[ANSWERSUMMARY]]
en-emea.support.motorola.com
JimtheSound
Member
Thank you once again. At the age of 84 it takes me a little time to et somethings but I get there in the end. Regards
No problem.
Probably the easiest way is to "Touch & hold three fingers on the screen".
Once your screenshot has been saved, tap the photo icon on this submission form.
Tap the window.
Select the photo you want to post.
JimtheSound
Member
Good morning all. Since I am still in what I will call mild turmoil over my problem 'Pre-sets & Spotify' I would like to introduce an observation into the thread. Going back to Wiimer’s message 955, Achim1811’s message 1902 and Brantome’s message 3570, I notice that the Magic 3 dots are only visible when the Spotify emblem is above the picture of the record cover at the top of the screen. Is this a clue and does it help? Regards.
Brantome
Moderator
The screenshot where Spotify shows above the album cover is the WiiM Home App and it’s there you’ll find the three dots and the option to set a preset as presets are a WiiM app function. The other screenshots are primarily the Spotify app itself which isn’t aware of WiiM presets per se
JimtheSound
Member
Hi all. Does this thread have a 'Ticket No. or some reference No.'? I wish to refer to it when talking with WiiM. Has anyone else contacted WiiM? I have not found that re-installing WiiM is the absolute answer. I will stay in contact via this thread but meanwhile thank you all for your help.
Brantome
Moderator
Why isn’t re installing the absolute answer? What issue do you still have?
in terms of a reference, use the page url of https://forum.wiimhome.com/threads/setting-presets-with-spotify.2021/
in terms of a reference, use the page url of https://forum.wiimhome.com/threads/setting-presets-with-spotify.2021/
JimtheSound
Member
Good morning Brantome. My answer is 'Re-installing' does not always work. I hope you can see on this message 2 screenshots that I took yesterday. They were taken within minutes of each other. WiiM was not re-installed. Do you understand my confusion?
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Brantome
Moderator
The first screenshot looks like the Spotify app which doesn’t have the three dots to save a WiiM preset - the Spotify app knows nothing of the inner workings of WiiM.
The second screenshot is from the WiiM app which shows it‘s playing music from Spotify and it does have the three dot menu from where you can set a preset.
From what I see, you’re confusing the two apps. The Spotify app is used to select music to play on the WiiM device, while the WiiM Home app shows what music the Spotify app has sent to it, as well as having the feature to save that playlist as a WiiM preset.
From your screenshots, the apps appear to be working as designed.
The second screenshot is from the WiiM app which shows it‘s playing music from Spotify and it does have the three dot menu from where you can set a preset.
From what I see, you’re confusing the two apps. The Spotify app is used to select music to play on the WiiM device, while the WiiM Home app shows what music the Spotify app has sent to it, as well as having the feature to save that playlist as a WiiM preset.
From your screenshots, the apps appear to be working as designed.
JimtheSound
Member
Thank you for your reply. It echos your reply of yesterday. Using my WiiM, I select the WiiM icon on my phone, select the Sotify tab and then select the green tab at the bottom the screen, vola, Wiim/Spotify. What am I doing wrong?
My way would be:
- Select your music in the Spotify app
- Chose the WiiM as speaker in the Spotify app
- Switch to the WiiM app
- In "now playing" in the WiiM app the dots appear
Forget the Spotify tab, it sends you to the Spotify app in every case. (And I do believe it is not even necessary to activate the Spotify tab in the WiiM app, but thats only my thinking..)
- Select your music in the Spotify app
- Chose the WiiM as speaker in the Spotify app
- Switch to the WiiM app
- In "now playing" in the WiiM app the dots appear
Forget the Spotify tab, it sends you to the Spotify app in every case. (And I do believe it is not even necessary to activate the Spotify tab in the WiiM app, but thats only my thinking..)
JimtheSound
Member
May I Point out that at the start of this thread.you said that you experienced the same result as I. Hence the reinstal. What had we both been doing wrong?
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