Random disconnects

[dssme]

I've been experiencing random disconnects during playback of late that I didn't have happen before of late, seeming to get more frequent
I also seen in a different venue, others complain of this same situation
Have anybody else had these issues?

 

[Balthazar B]

Try switching off standby mode.

 

[dssme]

Try switching off standby mode.

Thanks for the suggestion, but it's been off for months
Just checked it now
I wonder if it's related to the Roon Server hiccuping instead of the Wiim?
But I just looked at it for any funny processor funny business and no...also no disconnects during this last half hour....that is until right there...sigh

 

[Brantome]

Usual advice - submit a ticket to WiiM so they can inspect your device logs for clues

 

[dssme]

Usual advice - submit a ticket to WiiM so they can inspect your device logs for clues

@WiiM Support

Please note my dropout issue
Thank you

 

[dssme]

@WiiM Support

Please note my dropout issue
Thank you

In fact, it seems to happen more frequently now
What happened (just now) is it cuts out, seems to try to play something, but can't and then recovers
Approximate duration, 2 seconds that time
This is unacceptable

 

[Brantome]

@WiiM Support

Please note my dropout issue
Thank you

Have you raised a ticket as well using the settings/feedback section in the WiiM home app? Merely tagging WiiM here doesn’t provide them with your device logs and allow them to diagnose your issue. Thanks

 

[dssme]

Have you raised a ticket as well using the settings/feedback section in the WiiM home app? Merely tagging WiiM here doesn’t provide them with your device logs and allow them to diagnose your issue. Thanks

done..thanks

 

[Brava210]

In fact, it seems to happen more frequently now
What happened (just now) is it cuts out, seems to try to play something, but can't and then recovers
Approximate duration, 2 seconds that time
This is unacceptable

I get the same problems, the app kind of greys outs and doesn't respond.
Playback has gaps and dropouts too

 

[dssme]

I get the same problems, the app kind of greys outs and doesn't respond.
Playback has gaps and dropouts too

Is it happening with the toslink output?

 

[Mat]

I've been experiencing random disconnects during playback of late that I didn't have happen before of late, seeming to get more frequent
I also seen in a different venue, others complain of this same situation
Have anybody else had these issues?

Constantly.

 

[Smartplug]

Users should do 2 things before posting their issue, first submit the issue via wiim app, second post here so we’re aware of the problem on current firmware if indeed there’s a bug. This should be prerequisite before posting anything from here. Brantome would be happy if you do that first.

 

[trovster]

I have exactly the same experience. I have all week. Same this morning. Plays one song and then disconnects. This has been one of the most frustrating devices I have purchases in a long time. With all the advertised connection support, it simply does not work. And yes, I have submitted support tickets. I have messages with WiiM on this forum but they've stopped replying.

 

[simbun]

WiiM will have all the necessary diagnostic information they need, but from a forum perspective it might be useful to know what service you're all seeing this on (I know @dssme already stated Roon) to see if that's a contributing factor.

 

[trovster]

I use (or try to use) Spotify.

 

[simbun]

I use (or try to use) Spotify.

Do you use any other interfaces/services and do those exhibit the same behaviour?

 

[trovster]

I do not. I use Spotify on macOS and iOS. With my Sony receiver, this worked fine, and the same with my Google Home devices.

 

[Wiimer]

I use (or try to use) Spotify.

Have you already tried re-installing the Spotify app?

I use Spotify connect on my Android and my music has never been interrupted.

 

[Mat]

And yes, I have submitted support tickets. I have messages with WiiM on this forum but they've stopped replying.

Classic

 

[Balthazar B]

I do not. I use Spotify on macOS and iOS. With my Sony receiver, this worked fine, and the same with my Google Home devices.

Are you using Spotify Connect or Chromecasting to your WiiM endpoints?