Mini stops playing and goes awol

[Pcryan5]

My Mini works great. However randomly it stops playing and the app cannot find it. A hard power off/on is required. All other network devices are working fine and show no sign of network failure. Any thoughts?

Mini - on Wifi - plugged into one Devialet Phantom via optical cable.

 

[onlyoneme]

It happens unfortunately from time to time, especially during AM listening.

If you want to avoid powering off you can try to force stop the playback using http api. After that you will get the control back but it requires some patience on your side.

https://<put_your_mini_ip_here>/httpapi.asp?command=setPlayerCmd:stop

 

[WiiM Support]

My Mini works great. However randomly it stops playing and the app cannot find it. A hard power off/on is required. All other network devices are working fine and show no sign of network failure. Any thoughts?

Mini - on Wifi - plugged into one Devialet Phantom via optical cable.

Hi Pcruan5, can you please send us a feedback with the WiiM Home App so we can look at your issue immediately? Thank you!

 

[WiiM Support]

It happens unfortunately from time to time, especially during AM listening.

If you want to avoid powering off you can try to force stop the playback using http api. After that you will get the control back but it requires some patience on your side.

https://<put_your_mini_ip_here>/httpapi.asp?command=setPlayerCmd:stop

Hi Onlyoneme, sorry for the inconvenience caused. Can you please help send us a feedback when this issue happens? It'll be especially helpful if you can get the control back then send the feedback immediately. In this case, we can root cause this issue much faster. Thank you!

 

[Witterings]

My Mini works great. However randomly it stops playing and the app cannot find it. A hard power off/on is required. All other network devices are working fine and show no sign of network failure. Any thoughts?

Mini - on Wifi - plugged into one Devialet Phantom via optical cable.

I used to get this a lot and changed the preferred DNS servers to 8.8.8.8, made sure 5Ghz only was enabled and I was using a shared power source wih a USB Hub and gave it it's own power supply and the frequency of issues massively dropped.

It still happens sometimes but nowhere near as often.

 

[Pcryan5]

It happens unfortunately from time to time, especially during AM listening.

If you want to avoid powering off you can try to force stop the playback using http api. After that you will get the control back but it requires some patience on your side.

https://<put_your_mini_ip_here>/httpapi.asp?command=setPlayerCmd:stop

très cool! Thanks!

 

[Rockstar2020]

Hi,
I know this is a one-year old topic and although I've provided feedback to support team via WIiM Home app, but I'm still scanning the forum in hopes to find any hints to fix the very same issue that I'm facing.
First of all, I'm having this issue when playing music from either Tidal, DLNA or Alexa/Amazon.
Secondly, when this happens, since the device is not found within WiiM's app I can't even stop the playback via the API call.
5Ghz WiFi is not an issue because my Bravia TV next to the mini is streaming 4K contents flawlessly and never had network issues in past couple of years.
I did a test and found out that during the time the music has stopped playing plus not being discoverable within WiiM app, the IP of the WiiM mini is perfectly accessible via PING with 5~7ms of response time while the API access is dead with no response from WiiM.
At first, I used to hard reboot the device but later I realized if I wait for almost 3min the music starts to play as normal and the device can be found in the WiiM app.
Could this be related to low specification of the WiiM mini?
I'm also using a API status inquiry every 2 seconds to run some automation. I doubt this could cause any issues.
I'm thinking to swicth to WiiM Pro but am not sure if this issue will go away if it is related to some firmware bugs.
Has anybody experiencing the same symptoms with WiiM Pro?

Thanks in advance

 

[Witterings]

Hi,
I know this is a one-year old topic and although I've provided feedback to support team via WIiM Home app, but I'm still scanning the forum in hopes to find any hints to fix the very same issue that I'm facing.
First of all, I'm having this issue when playing music from either Tidal, DLNA or Alexa/Amazon.
Secondly, when this happens, since the device is not found within WiiM's app I can't even stop the playback via the API call.
5Ghz WiFi is not an issue because my Bravia TV next to the mini is streaming 4K contents flawlessly and never had network issues in past couple of years.
I did a test and found out that during the time the music has stopped playing plus not being discoverable within WiiM app, the IP of the WiiM mini is perfectly accessible via PING with 5~7ms of response time while the API access is dead with no response from WiiM.
At first, I used to hard reboot the device but later I realized if I wait for almost 3min the music starts to play as normal and the device can be found in the WiiM app.
Could this be related to low specification of the WiiM mini?
I'm also using a API status inquiry every 2 seconds to run some automation. I doubt this could cause any issues.
I'm thinking to swicth to WiiM Pro but am not sure if this issue will go away if it is related to some firmware bugs.
Has anybody experiencing the same symptoms with WiiM Pro?

Thanks in advance

Not sure if you tried the things I suggested in post #5?

I ended up changing my Minis for a Pros as I wanted Hi Res multirppm with Amazon music which the mini can't handle, one of the 3 Pros was suffering the same as you're experiencing and constantly disconnecting whilst the other 2 were fine.
I raised a ticket and they said it was a faulty unit and immediately sent me a new one so can't fault ther customer service from that perspective.

BUT I've had long standing issues where casting from Amazon Music App and you can't stop it playing / disconnect it, they've resolved this at least once but reintroduced it with subsequent firmware upgrades which is frustrating.
Not sure what streaming service you're using and if it only happens with Amazon or other services as well but it sounds like it's 2 seperate issues you're experiencing.

 

[Rockstar2020]

Thanks @Witterings,
I think I mentioned what services I'm using but FYI I mostly stream from my local Plex media server (FLAC files) via DLNA or stream directly from Tidal from within WiiM Home App's Tidal Connect integration.
Sometimes I also stream Plex contents using Plex Alexa skill where WiiM mini is the speaker of a device group.
No matter what source I'm streaming from, I get occasional interruption and then the playback resumes after 3min or so.
Since the API access goes down while the IP address is accessible, my guess is that WiiM is either low on memory or its CPU is screaming out for help.

Lastly, what you suggested in post #5 doesn't seem to be fixing the issues I'm facing because playing from local DLNA source has nothing to do with resolving domain names, or am I'm missing something?

Cheers