I reported a couple of problems to support, via the app, on 10th Sept but they seem to have given up responding completely, after their initial automated reply
1) when I click on EQ, which is enabled, and then attempt to change any parameter, the sound output immediately cuts out and I notice that the audio input changes from my chosen setting of optical to wifi. If I then change it back to optical, the sound returns. Rinse and repeat.
2) When I first started using my new Pro Plus a few weeks ago, I noticed that the sound would often drop volume for a brief microsecond, maybe once or twice an hour approx. A few weeks later, it still does the same but not as often as before. There has, in the interim, been an app and firmware update or two, which I suppose could explain the slight improvement. Yet the dropouts do remain, albeit less.
I currently do not stream anything and have a simple chain of PC -> Matrix 2 DDC ->optical-> Wiim Pro Plus optical input. Before purchasing the Wiim, I had the exact same chain other than the same optical cable was connected to either a Topping E50 or RME ADI-2 dac. There were no drop outs or other issues at all previously. My outputs from the Wiim are spdif coaxial and line out and I alternate between the two, but mainly use the former.
Any advice appreciated before regrettably returning it to amazon...
1) when I click on EQ, which is enabled, and then attempt to change any parameter, the sound output immediately cuts out and I notice that the audio input changes from my chosen setting of optical to wifi. If I then change it back to optical, the sound returns. Rinse and repeat.
2) When I first started using my new Pro Plus a few weeks ago, I noticed that the sound would often drop volume for a brief microsecond, maybe once or twice an hour approx. A few weeks later, it still does the same but not as often as before. There has, in the interim, been an app and firmware update or two, which I suppose could explain the slight improvement. Yet the dropouts do remain, albeit less.
I currently do not stream anything and have a simple chain of PC -> Matrix 2 DDC ->optical-> Wiim Pro Plus optical input. Before purchasing the Wiim, I had the exact same chain other than the same optical cable was connected to either a Topping E50 or RME ADI-2 dac. There were no drop outs or other issues at all previously. My outputs from the Wiim are spdif coaxial and line out and I alternate between the two, but mainly use the former.
Any advice appreciated before regrettably returning it to amazon...
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