On the Browse page in the WiiM Home app, are you saying when you choose the Manage icon on the right of Music services, you’re not seeing Roon Ready on that second page among the list of available services? Could you post a screenshot please?
So was it a bona fide retailer or a personal purchase?
Hopefully they’ll give you a replacement that works. I’d see if they let you set it up on their network to prove it’s ok, then if you continue to have an issue at home, there might be something awry with your setup.
In the device info screen it shows the firmware build date - check that.
